If you have not received an order confirmation by email after completing your purchase, please first check your inbox for spam/promotional emails, as our order confirmations unfortunately sometimes end up there. If you cannot find it at all, please contact our customer service at contact@vernon.dk, and we will help send you a new one.

We currently accept VISA, VISA/Dankort, MasterCard, Google Pay, Apple Pay and MobilePay as payment methods.

When paying by card – excluding Dankort – the payment will be reserved on your account in accordance with the terms of your card until we complete or decline the payment. The amount will only be charged to your payment card once the goods are shipped from our warehouse.

If we are unable to deliver your entire order, we will of course only charge you for the items we are actually able to deliver.

If you would like to order a size that is sold out on our webshop, you can contact our customer service at contact@vernon.dk. They can provide information about future stock availability or refer you to your nearest retailer.

If you would like to purchase our products in a physical store, you can contact our customer service at contact@vernon.dk, who can refer you to your nearest retailers.

When your order has been packed at our warehouse, you will receive an email with a tracking link, allowing you to easily follow the delivery of your order. If you do not receive this email, you can contact our customer service at contact@vernon.dk, and we will help send you a new one.

Denmark
Delivery time is normally 1–3 business days from the date of order.

Sweden
Delivery time is normally 2–4 business days from the date of order.

Finland
Delivery time is normally 2–4 business days from the date of order.

We offer free shipping on orders over:

• 500 DKK in Denmark
• 800 SEK in Sweden
• 100 EUR in Finland

Denmark

Delivery to parcel shop
Orders under 500 DKK: 39 DKK
Orders over 500 DKK: Free

Delivery to private or business address
Orders under 500 DKK: 79 DKK
Orders over 500 DKK: 49 DKK

Sweden

Delivery to parcel shop
Orders under 800 SEK: 125 SEK
Orders over 800 SEK: Free

Finland

Delivery to private or business address
Orders under 100 EUR: 17 EUR
Orders over 100 EUR: Free

We offer a 30-day voluntary right of return from the day you receive the item.

Returns must be sent to the following address:

Vernon Sport ApS
Brydehusvej 30A, Port N
2750 Ballerup
Denmark

A return label is included in the package. If you wish to use it, simply attach the label to the shipment and drop off the package at a GLS Parcel Shop.

Using the enclosed return label costs 20 EUR. The amount will be automatically deducted from your refund when we process your return.

We recommend that the item is returned in secure packaging to prevent damage during transport.

The item must be returned in the same condition as when received and, where possible, in the original packaging, including any boxes, bags, tags, labels and other accessories. The original packaging must not be used as the outer shipping packaging but should be protected with an outer box or other suitable packaging during transport.

If the original packaging or the item is damaged beyond what is necessary to establish the nature, characteristics and functionality of the item, this may result in a reduction in value. In such cases, we reserve the right to reduce the refund by an amount corresponding to the loss in value.

If you choose to return the item without using the enclosed return label, you are responsible for the shipment and bear the risk for the item until it has been received and registered by us.

We offer a 30-day right of return from the day you receive your order.

We will refund the amount within 14 days from the date we receive the returned item at our warehouse.

If you would like a different size, you need to return the item you wish to send back and place a new order for the desired size. We will refund the amount for the returned item within 14 days from the date we receive it at our warehouse.

You are responsible for the return cost of your order. We have included a return label in the package, making it easy for you to return your order. Using the return label costs 20 EUR. The 20 EUR will be deducted from the refund amount when we process your return.

You can also choose to return your order to us yourself. In that case, you are responsible for the package/items and bear the risk until we receive the return at our warehouse.

If you believe that the item you have received has defects or faults, please contact our customer service at contact@vernon.dk as soon as possible. Please send photos of the defect and documentation showing that the item was purchased from us in the form of your order confirmation, along with a clear description of the issue with the item.

Our customer service will assess whether it is necessary for the claimed item to be returned to us.

When you shop at vernon.dk, you always have a 2-year right to make a complaint. If you believe that your item has a defect or fault, please contact our customer service at contact@vernon.dk as soon as possible.

A defect may, for example, be a material or manufacturing fault. However, normal wear and tear or damage caused by yourself is not considered a defect.